COCHLEAR
Employee engagement and recruitment copy for all departments and territories.
Copywriting /
“Customer Service
Customer service with Cochlear is a listening role in the hearing sector. You’re our ears and the first point of call to resolve any issues or challenges customers face. Your goal is customer resolution and social support rather than closing the call and moving onto the next one.
You’ll be a master in balancing a robust technical understanding of our products with a natural ability to put people at ease and feel heard. Your caller may be coming to terms with a big change in their life, or just trying to troubleshoot a new device. And they may just…not be able to hear you that well.
A customer service role with Cochlear calls for patience, clarity and a tenacity to solve any issues. You’re the guardians of our reputation.”
